Who is responsible for your data
The data controller is CRM software, spol. s r.o., registry number 26144182, VAT number CZ26144182, Chřibská 519/57, Ďáblice, 182 00 Praha 8, Czech Republic. You can reach us at info@crmsoftware-spolsro.com or +420 723 607 017.
What data we process
- Enquiries: your name, email address, optional phone number and the content of your message.
- Business contacts: the contact details and correspondence needed to prepare and carry out a contract.
- Technical data: IP address, browser type, requested pages and time of access, which are processed when you load this website.
- Advertising data: if you accept advertising cookies, online identifiers and information about your visit and campaign activity.
Why we process it, and our legal bases
| Purpose | Legal basis (GDPR) |
|---|---|
| Replying to your enquiry | Steps at your request before entering into a contract, Art. 6(1)(b); for general business enquiries, our legitimate interest in answering messages sent to us, Art. 6(1)(f) |
| Preparing and performing a contract | Contract, Art. 6(1)(b) |
| Accounting and tax records | Legal obligation, Art. 6(1)(c) |
| Running and securing this website | Legitimate interest in a safe, working website, Art. 6(1)(f) |
| Measuring advertising campaigns with Microsoft Advertising | Your consent, Art. 6(1)(a) |
How long we keep it
- Enquiries that do not lead to a contract: up to 12 months after our last contact.
- Contract records: for the duration of the contract and any period needed to establish or defend legal claims.
- Accounting and tax records: for the periods set by Czech law.
- Your cookie choice: 12 months. Advertising cookies: as listed in the cookie policy.
Who receives your data
We use service providers that act on our instructions, in these categories:
- website hosting and security providers;
- email and communication providers;
- accounting and professional advisers;
- a web font delivery provider (Google Fonts), which receives your IP address when your browser loads the fonts on this site.
Microsoft: if you accept advertising cookies, Microsoft receives advertising data through Microsoft Advertising (UET) to help us measure our campaigns. The legal basis is your consent, which you can withdraw at any time.
We do not sell your personal data.
Transfers outside the EU
Advertising data shared with Microsoft may be transferred to the United States. Those transfers rely on the EU-US Data Privacy Framework. Where another provider transfers data outside the EU, we rely on an adequacy decision or on standard contractual clauses.
Your rights
You have the right to:
- access your data and receive a copy;
- have inaccurate data corrected;
- have data erased or its processing restricted;
- object to processing based on legitimate interest;
- receive your data in a portable format;
- withdraw consent at any time, without affecting earlier processing.
To use these rights, contact us at info@crmsoftware-spolsro.com. To change your cookie choice, use the Cookie settings link.
Supervisory authority
You can complain to the Czech supervisory authority: Úřad pro ochranu osobních údajů (Office for Personal Data Protection), Pplk. Sochora 27, 170 00 Praha 7, uoou.gov.cz.
Automated decisions and required data
We do not make decisions about you by automated means alone. Providing your data through the form is voluntary, although we need your contact details and message in order to reply.
Contact
For any privacy question, write to CRM software, spol. s r.o., Chřibská 519/57, Ďáblice, 182 00 Praha 8, or email info@crmsoftware-spolsro.com.